Refund and Cancellation Policy.

In short

• You can cancel at any time. There is no minimum term and no cancellation penalty.
• You get a 14-day money-back window on your first payment.
• The one-time setup fee is not refundable once your workspace has been installed successfully. If the install fails, you are refunded automatically.
• After you cancel, the month you have already paid for is not refunded. You keep access until it ends.
• All prices are in Indian rupees (INR) and GST is shown separately before you pay.

What you pay

When you buy a workspace from Rowkit, you pay two things: a one-time setup fee, and a monthly subscription. Both amounts, the GST on them, and the total due today are shown to you before you pay.

The monthly subscription is charged automatically by UPI AutoPay or by card, once every month. Rowkit platform plans are billed separately from workspaces bought from Rowkit, and each is cancelled on its own.

How to cancel

You can cancel at any time, with no penalty and no fee.

• Sign in, open your organization billing settings, and cancel the subscription you want to stop. Cancelling takes effect at the end of the period you have already paid for, and no further payments are taken.
• If you cannot sign in, email [support email to be added] or call [support phone to be added] and we will cancel it for you. Your request counts from the time we receive it.
• Cancelling a UPI AutoPay mandate or removing a card with your bank does not by itself cancel your Rowkit subscription. Please cancel in Rowkit as well, so the subscription state is correct.

14-day money-back window

If you are not satisfied, ask for a refund within 14 days of your first payment and we will refund that first payment, including the setup fee and the first month, in full. This applies once per workspace purchase.

When a refund is made inside this window, the subscription ends and the installed workspace is archived. Before that happens, you can export your data. Exports work in every state of your workspace.

The setup fee

• The setup fee pays for installing the packaged solution into your organization. Once the install has succeeded, it is not refundable, except that it is returned with your first payment if you use the 14-day money-back window.
• If the install does not succeed, you are refunded automatically in full. You do not need to ask.

After the first 14 days

After the 14-day window, payments already made are not refunded, except for a failed install, a payment taken in error, or a charge that is not authorised by you. You will not be charged for any month after you cancel.

The month you have already paid for is not refunded when you cancel. You keep full access until that month ends.

Price changes

We give you at least 30 days of notice before the monthly price of a workspace increases. You can decline the increase and cancel, and you will keep the old price until the end of the period you have paid for. Continuing after the notice period means you accept the new price.

How and when refunds are paid

Refunds go back to the payment method used for the original payment, in INR. Once a refund is approved we send it to your bank or card issuer, which usually takes 5 to 7 working days to show the credit.

To ask for a refund, email [support email to be added] with the email address on your account and the reason. Contact us before raising a dispute with your bank so we can fix it faster. Unresolved disputes are handled by Rowkit.

Your data when you leave

Your data belongs to you. You can export it at any time, including after you cancel. If your organization cannot fit within a plan after leaving, the workspace becomes read-only with export, and it is not deleted.

Contact

[legal name to be added], [registered address to be added]. Email [support email to be added], phone [support phone to be added]. See also the Terms of Service, the Privacy Policy and Pricing.